I was a waitress for years and loved shooting the shit with my customers and making a special occasions more special. Service makes or breaks an experience.
A wonderful exploration of that beautiful word hospitality. It applies to the digital world, too, in the way websites are built and customer service is handled. The lifeblood of online business is repeat customers, and there is no level of loyalty that will survive a sour experience.
You share so much wisdom and insight in this article. I love cafe hopping for coffee, but the places that actually keep me coming back aren't the trendy or aesthetic ones, it’s always the spots where the owner takes the time to greet us one by one and sit down for a chat. Authentic human warmth beats aesthetics every time. This was such a great read!
I was a waitress for years and loved shooting the shit with my customers and making a special occasions more special. Service makes or breaks an experience.
Yeah it can be such a rewarding experience! I was super shy but working at a hotel helped me get over that. Looking back, it was a great experience!
A wonderful exploration of that beautiful word hospitality. It applies to the digital world, too, in the way websites are built and customer service is handled. The lifeblood of online business is repeat customers, and there is no level of loyalty that will survive a sour experience.
Thanks so much for the kind words and for sharing @Michael Knudsen! I really appreciate it.
You share so much wisdom and insight in this article. I love cafe hopping for coffee, but the places that actually keep me coming back aren't the trendy or aesthetic ones, it’s always the spots where the owner takes the time to greet us one by one and sit down for a chat. Authentic human warmth beats aesthetics every time. This was such a great read!